Troubleshooting

Find your symptom below. Use the search bar at the top to jump straight to it.

In the app

The chat seems stuck or won’t reply

Press Esc to cancel the current reply, then send your message again. After a page refresh, DRONA shows a “that message didn’t get a reply, send again” banner when it detects a stranded message, so it never hangs silently. If it persists, reload the page, your build is saved.

”Your free trial is used up” / out of credits

You’ve spent your trial or plan credits. Pick a plan or top up from Settings, Billing. Your design is never lost, top up and continue exactly where you were. See Credits & billing.

A BOM line shows “NO MATCH”

We couldn’t find a current listing for that exact part. The choice is valid; you just source that one line yourself. Everything marked LIVE has a working buy link. See Order the parts.

The 3D viewer is empty

The viewer fills in once you have a design. On a brand-new chat it shows a placeholder until the first build lands. If you have a design and it’s still blank, reload the page.

My screenshot in a bug report looks mostly black

That usually means the page was nearly empty (a fresh chat is mostly dark) when the shot was taken. Capture from a populated view (your actual build) so the report shows what you mean.

At the bench

It won’t arm

Most common causes, in order: an arming switch or mode not set, a failsafe condition, or the flight controller not seeing the receiver. Check modes and receiver channels in Betaflight Configurator. See Flash Betaflight & wire.

It flips over on takeoff

Almost always motor direction or motor order. Recheck each motor’s spin direction and that the motor numbering matches the wiring diagram, props off.

A motor is hot or buzzing / one motor doesn’t spin

Recheck that motor’s solder joints first, a cold joint or stray strand is the usual culprit. Then confirm direction and order. A too-hot motor after a short hover means stop and investigate before flying again.

No FPV video

Check the VTX power lead and the camera-to-VTX connection, and that your goggles are on the right channel/band. Route the VTX antenna so it isn’t pinched or touching carbon.